If you need to return a product, please contact us within 30 days of purchase. All returns are subject to a 10% restocking fee when returned after 30 days of purchase. Any item(s) with a purchase date greater than 1 year will not be accepted. RMA numbers can be obtained by calling our 800 number. Yacht Xpress reserves the right to refuse any item(s) returned without prior authorization. Returns are usually processed within 4 business days of receipt at our dock.
Installed, altered, modified, assembled, and/or used products are NOT eligible for return. All returned items must be complete and in the original packaging in resalable condition. If any component(s) of a returned item is missing, the return will be refused and returned to the customer at their expense. If you received an item(s) that is damaged or defective, please contact a Customer Care Representative to assist with a defective/damaged product. Yacht Xpress reserves the right to refuse any item(s) that have been returned under false pretense. The items will be returned to the customer at the customer's expense.
To save our customers time and money, Yachtxpress.com will provide a return shipping label to the customer when the customer contacts one of our Customer Care Representatives. We recommend that you keep all tracking information until you receive your refund.